Returns Policy - ootwsupps Skip to main content

Thank you for choosing Out of This World Supplements for your wellness needs. We value your trust and satisfaction, and we are committed to providing you with high-quality products. Please take a moment to familiarize yourself with our return policy.

Returns and Refunds:

  1. Timeframe: We accept returns within 15 days of the original purchase date. Unfortunately, returns received after 15 days will not be eligible for a refund or exchange.
  2. Proof of Purchase: To initiate a return, a valid proof of purchase, such as a receipt or order confirmation, must be presented. Returns without proper proof of purchase will not be accepted.
  3. Packaging and Condition: The returned item must be in its original, unopened packaging and in the same condition as when it was purchased. We cannot accept returns for products that have been opened, used, or tampered with.
  4. Shipping Fees: All returns may be subject to shipping fees to cover the cost of returning the product. These fees will be deducted from the refund amount, except in cases where the return is a result of an error on our part or a defective item.
  5. Return Process:
    • Contact our customer service team at support@ootwsupps.com
    • Once your return request is approved, you will receive detailed instructions on how to proceed.
    • Carefully package the item in its original packaging, including all accessories and documentation.
    • Ship the item back to the provided address. You are responsible for covering the return shipping costs.

Exceptions:

  1. Damaged or Defective Items: If you receive a damaged or defective item, please contact us within 15 days of receiving the product. We will guide you through the return process, and we will cover the cost of return shipping.
  2. Refunds: Once we receive and inspect the returned item, we will notify you regarding the status of your refund. Approved refunds will be issued to the original payment method within 7-10 business days.

Contact Us:

For any questions or concerns regarding our return policy or to initiate a return, please reach out to our customer service team at support@ootwsupps.com  We are here to assist you and ensure a seamless experience with Out of This World Supplements.

This return policy is effective as of August 2023 and replaces any previous policies. Out of This World Supplements reserves the right to modify this policy without prior notice.